RETURNS POLICY
At Evia, we’re pleased to offer a 30-day return period from the day you receive your order, giving you the flexibility to request a return within that time frame.
Return Eligibility
To qualify for a return, items must be unused, with original tags and packaging intact, and accompanied by a receipt or proof of purchase. Contact our support team at info@evia-uk.com before sending any items back, as unauthorized returns will not be accepted. Once approved, we’ll provide a return form and shipping instructions.
Damaged or Incorrect Items
Please inspect your order upon arrival and reach out to us right away if any items are damaged, defective, or incorrect. We’ll work swiftly to resolve any issues.
Non-returnable Items
Custom or personalized items cannot be returned. If you have questions about specific items, feel free to contact us.
Return Shipping Costs
The customer is responsible for the cost of returning the package to our warehouse in Shenzhen in the event of a return.
Exchanges
To ensure you receive the item you want, we recommend placing a new order after your original item is returned and processed.
Refunds
After we receive and inspect your returned item, we’ll inform you if the refund is approved. If approved, a refund will be issued to your original payment method. Please note that processing times may vary depending on your bank or card provider.
Refused Deliveries
If a delivery is refused, a €15 handling fee will apply, in addition to the return shipping cost to our Shenzhen warehouse.
For any further questions, please contact us at info@evia-uk.com
Custom-order or personalised items do not have a right to 14 days refund.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
No restocking fee to be charged to the consumers for the return of a product.